Charging extra for the Refillable cups is only fair if you actually agree to refill my cups. Waiting 6 minutes at the counter and then having a new line form right next to me as if I’m invisible = Sonya’s first customer complaint if the year. Bad, bad, bad AMC. Changing your CEO has killed off customer service. I may encourage people to stop respecting the “no outside food” rule, because then I won’t expect a free refill.
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